IBM has been a household name in technology for decades. Technology support services from IBM provide proactive, reactive, onsite and remote IT support for over 30,000 IBM and non-IBM devices. Training for the service is delivered through TSS Academy, including e-learning videos which needed to cover ten different languages. Although IBM considered using automated translation solutions, they found the quality was nowhere near good enough: human translation was needed.
IBM chose One Global to deliver this solution.
Translation & Localization
Spanish, Russian, Portuguese, Korean, Japanese, Italian, Indonesian, German, French, Simplified Chinese and English
Translation, localization and video subtitling of multiple e-learning videos.
How did One Global Help?
One Global were able to manage this highly complex project for IBM, keeping track of translations in ten languages for a number of videos, as well as written elements of the modules and assessment questions. A spreadsheet of tasks was provided to IBM stakeholders, meaning everyone was kept up to speed on progress.
‘Keeping a track of all this could have been a nightmare as updates were constant. The spreadsheet we were provided with was complex yet clear.’
There were no linguistic issues and the technical element of the translations was handled superbly.
Neil Thubron, IBM